Account still inaccessible after escalation — “User’s profile not found” [SU-416784, follow-up to #47859]

I am opening a new issue because my previous issue, **#47859**, was closed even though the underlying account access problem was never resolved. I have been unable to access my Supabase dashboard and client project for several weeks. Every login attempt still results in: > Failed to retrieve account information > Error: User's profile not found Supabase Support informed me on **July 20** that this case had been escalated to the Auth team under support reference: **SU-416784** It is now **August 7**, and I still have not received a resolution or meaningful update regarding the escalation. ## Previous issue Previous GitHub issue: **#47859 — Supabase login fails with “User’s profile not found” after GitHub/email identity mismatch** The issue was later closed for inactivity even though my account remained inaccessible. I commented afterward confirming that the issue was still unresolved, but I have still not received a recovery path. ## What I have already tried I have already completed the troubleshooting previously suggested, including: * Signing in through my original GitHub account * Restoring the original university email as the primary and verified GitHub email * Signing out and back in * Clearing browser cookies and cache * Using incognito/private browsing * Trying different Supabase login methods * Reviewing my GitHub email and identity settings None of these steps resolved the issue. I still receive: > Failed to retrieve account information > Error: User's profile not found Based on the behavior, authentication appears to succeed, but the Supabase Dashboard is unable to retrieve the profile associated with the authentication identity. This therefore appears to require **Supabase-side inspection of the account/profile mapping**, rather than additional browser troubleshooting. ## Time-sensitive account concern My account was originally associated with a **university email address that I will eventually lose access to**. I changed my GitHub primary email because I…